Healthcare AI Knowledge Assistant
An AI assistant shaped around your organization’s approved information.
The Healthcare AI Knowledge Assistant helps patients, families, referral partners, and staff find answers from approved materials. The organization controls what the assistant can read, which audience can access it, and which subjects are off limits.
Approved sources only
The assistant answers from approved website pages, service descriptions, FAQs, policies, procedures, training materials, manuals, uploaded documents, and other selected sources.
Source-grounded answers
Answers are designed to stay grounded in the approved library. When information is not found, the assistant should say it is not found rather than inventing.
Public-assistant boundary
Public assistants do not use patient records or private clinical information. Staff-only and private workspaces require additional access controls and privacy planning.
How it works
From approved material to useful answers.
Choose the source library
Select website pages, FAQs, patient education, referral instructions, policies, procedures, employee handbooks, orientation materials, training documents, PDFs, Word files, and presentations.
Define audience access
Separate public, referral-partner, and staff-only knowledge collections so each audience receives information they are allowed to use.
Set answer boundaries
Define topics the assistant may answer, topics that require escalation, prohibited subjects, emergency guidance, and required disclaimers.
Review gaps and improve
Unanswered questions reveal missing content. The organization can add, replace, remove, or disable materials as the approved library changes.
Control
The organization decides what the assistant may use.
Document management
Add, replace, remove, or disable materials. Keep public content separate from staff-only material.
Access by collection
Create separate collections for public users, referral partners, new employees, existing staff, or leadership.
Review and reporting
See unanswered questions, review source gaps, and identify where approved content needs to be clarified.
Version awareness
Track document versions, approval status, expiration needs, and replacement of outdated materials.
Protected boundaries
Restrict medical advice, diagnosis, emergency situations, employment decisions, legal claims, and topics outside approved content.
Human ownership
The assistant supports access to information. It does not replace clinical judgment, legal review, emergency services, or organizational accountability.
Package levels
Start with the level of knowledge and access you need.
Website AI Guide
For public website questions about services, locations, hours, payment, scheduling, and general eligibility.
- Approved website pages and FAQs
- Custom welcome and guidance text
- Basic reporting and monthly monitoring
- Up to fifty sources
Professional AI Knowledge Assistant
For organizations that need public and private collections with document upload and source-grounded answers.
- Up to two hundred fifty documents
- PDF and Word support
- Admin document management
- Unanswered-question reporting and quarterly review
Healthcare AI Knowledge Hub
For organizations that need several libraries, role-based access, staff education, policy support, and gap reporting.
- Public, referral-partner, and staff collections
- Up to one thousand sources
- Version tracking and approval status
- Monthly content gap report
Private Healthcare AI Workspace
For internal knowledge environments requiring stronger access control, audit logs, privacy planning, and secure architecture.
- Private staff-only workspace
- Role access and audit logs
- Retention and privacy configuration
- BAA-supported architecture planning when required
Safety boundary
Clear boundaries are part of the product.
The assistant is designed to support access to approved information. It should not diagnose, treat, replace a clinician, replace emergency services, make legal decisions, or answer from information the organization has not approved.
Common questions
What organizations usually ask first.
Yes, if the organization approves those materials and places them in the correct collection. Staff-only materials should not be mixed with the public assistant.
Yes. A referral partner collection can include referral instructions, service criteria, service areas, accepted populations, contact paths, and escalation guidance.
Yes. Materials can be disabled, replaced, or removed as policies, services, staff roles, and public information change.